FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about our products and services. If you can’t find what you’re looking for, contact us for support.
What type of wax do you use, and what's so special about it?
We use 100% natural soy wax. It’s eco-friendly, burns cleaner and longer than traditional paraffin, and gives a beautiful fragrance throw without releasing harmful toxins.
Are your fragrances free from harsh chemicals?
Yes. We only use premium, phthalate-free fragrance oils that are safe for your home, pets, and loved ones, while still delivering a luxurious scent experience.
What is your processing time on orders?
We process all orders within 1–2 business days. Each candle is carefully hand-poured to ensure the best quality.
Oh no, my address is incorrect on my order! What should I do?
Don’t worry, please contact us immediately. If your order hasn’t shipped yet, we’ll gladly update your address. If it has already shipped, we’ll work with you on possible solutions.
I just placed my order, when will I receive it? I’m excited!
We’re excited too! Once processed, most orders arrive within 3–7 business days depending on location.