Last Updated: October 10, 2025
Welcome to Serenity Candle Co (“we,” “our,” or “us”).
By accessing or making a purchase from www.serenitycandleco.com
1. General Information
These Terms govern your use of our website and services.
By using our site, you confirm that you are at least 18 years old or using it under the supervision of a parent or guardian.
We reserve the right to update or modify these Terms at any time without prior notice.
2. Products and Availability
We strive to ensure all product information, descriptions, and prices are accurate; however, errors may occur.
- Product colors may vary slightly due to lighting and screen settings.
- All items are subject to availability.
- We reserve the right to limit the quantity of items purchased per order or per customer.
3. Orders and Payments
By placing an order, you agree to provide accurate and complete information.
- All prices are listed in PKR (Pakistani Rupees) and are inclusive/exclusive of taxes as applicable.
- We accept payments through secure third-party gateways.
- Serenity Candle Co reserves the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
4. Shipping and Delivery
- We deliver across Pakistan through reliable courier services.
- Delivery times vary based on your location, typically 3–7 business days.
- Shipping charges are displayed at checkout.
- Once shipped, you’ll receive a tracking number via email or SMS.
- We are not responsible for delays caused by courier companies, weather, or unforeseen events.
5. Returns, Exchanges, and Refunds
At Serenity Candle Co, your satisfaction matters to us.
- Returns are accepted within 7 days of delivery for damaged or defective products only.
- To initiate a return, contact us at info@serenitycandleco.com
- Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
- Refunds are processed once the returned product is inspected and approved.
- We do not offer refunds for candles that have been used or burned.
6. Pricing and Promotions
- Prices and promotions may change without prior notice.
- Promotional discounts cannot be combined unless stated otherwise.
- In case of a pricing error, we reserve the right to cancel orders placed at the incorrect price.
7. Intellectual Property
All content on this website — including text, images, graphics, logos, and designs — is the property of Serenity Candle Co and is protected by copyright laws.
You may not reproduce, distribute, or use any content without our prior written consent.
8. Limitation of Liability
Serenity Candle Co shall not be held liable for any indirect, incidental, or consequential damages resulting from:
- The use or inability to use our website or products
- Delays in shipping
- Third-party services or links used on our site
Our total liability shall not exceed the total amount paid for your order.
9. Third-Party Links
Our website may include links to third-party websites or services.
We are not responsible for their content, privacy practices, or operations.
Please review their terms before using those websites.
10. Privacy
Your use of our website is also governed by our Privacy Policy
Please review it to understand how we collect and use your data.
11. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Pakistan.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Karachi, Pakistan
12. Contact Us
If you have any questions about these Terms & Conditions, please reach out to us:
📩 Email: info@serenitycandleco.com